Privacy Policy

Last updated 1 November 2026

Privacy Policy

Yoovic Marketplace ("Yoovic", "we") operates yoovic.ae. This policy explains what personal information we collect, how we use it and the choices you have.

Information we collect

Information you give us: name, email address, phone number, delivery address, account details, messages to customer service and reviews.
Order information: the products you buy, order amounts and payment status. Card payments are handled by our payment provider, Ziina, on its secure page; we do not receive or store your full card number or security code.
Device and usage information: pages viewed, items added to your cart, IP address, browser type and cookies.

How we use it

To process, deliver and support your orders, returns and refunds.
To run your account and answer your questions.
To prevent fraud and keep the site secure.
To improve the site and, where you agree, send you offers. You can unsubscribe at any time.

Who we share it with

The seller of the items you order and the courier delivering them, so they can fulfil the order.
Service providers who help us run the site (hosting, payments, email, analytics), under confidentiality obligations.
Authorities when the law requires it.

We do not sell your personal information.

Cookies

We use cookies to keep you signed in, remember your cart and measure how the site is used. You can control cookies in your browser settings; some features may not work without them.

Security and retention

The site uses HTTPS encryption. We keep personal information only as long as needed for the purposes above and to meet legal, tax and accounting obligations.

Your rights

You can ask to access, correct or delete your personal information, or object to marketing, by emailing support@yoovic.com. We will respond within the time required by the laws of the United Arab Emirates.

Changes

We may update this policy and will post the new version on this page.

Contact

Email: support@yoovic.com
Address: Yoovic Marketplace, Mai Tower, Al Nahda 1, Dubai, United Arab Emirates
Customer service hours: Monday to Saturday, 9:00 AM – 6:00 PM Gulf Standard Time (GST)

You can also write to us from our Contact page.