Delivery cost shown before you pay

UAEKuwait

Return & Refund Policy

Last updated 1 November 2026

Return & Refund Policy

This policy applies to orders placed on yoovic.ae, whether the item is sold by Yoovic or by a marketplace seller.

Return window

You can return most items within 10 days of delivery free of charge. Start the return within that period.

Item condition

  • Items must be unused, in the same condition you received them, in their original packaging, with all tags, accessories, manuals and free gifts.
  • For hygiene and safety reasons, opened or used supplements, vitamins, cosmetics, skin care, fragrances, personal-care items and food or grocery items cannot be returned unless they arrived damaged, defective, expired or were not the item you ordered.
  • Items damaged through misuse, and items missing parts you received, cannot be accepted.

Who pays for return shipping

  • Return shipping is free. We provide the return pickup or label at no cost to you, whatever the reason for the return.

How to return an item

  1. Sign in and open the order under My account › Orders, then choose Return; or email support@yoovic.com with your order number, the item and the reason.
  2. We confirm the return and arrange a pickup or send you return instructions.
  3. Pack the item securely in its original packaging.

If an item arrives damaged or wrong, contact us within the return window and include photos so we can resolve it quickly.

Refunds

  • We inspect the item once it reaches us or the seller. Approved refunds are issued within 5 business days after the returned item is received and inspected.
  • Refunds go back to the original payment method. Your bank or card issuer may take a further 5–10 business days to show it. Orders paid with Cash on Delivery are refunded by bank transfer or to your Yoovic wallet, as you choose.
  • We email you when the refund is issued.

Exchanges

We do not offer direct exchanges. Return the item for a refund and place a new order for the item you want.

Cancellations

See our Cancellation policy.

Questions

  • Email: support@yoovic.com
  • Address: Yoovic Marketplace, Mai Tower, Al Nahda 1, Dubai, United Arab Emirates
  • Customer service hours: Monday to Saturday, 9:00 AM – 6:00 PM Gulf Standard Time (GST)

You can also write to us from our Contact page.

Back to top