Shipping Policy
Shipping Policy
Where we deliver
We deliver to all seven Emirates: Abu Dhabi, Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah and Fujairah.
Shipping costs
The delivery cost for each item is set by Yoovic or the seller and is shown on the product page and in the order summary at checkout before you pay. Many items ship free; when an item has a delivery charge it is added once per item or per unit, as shown at checkout. All prices include 5% UAE VAT.
Processing time
Orders are usually processed and handed to the courier within 1–2 business days. Orders placed on weekends or public holidays are processed on the next business day.
Delivery time
- Items fulfilled by Yoovic: usually 2–4 business days after dispatch.
- Items shipped by marketplace sellers: usually 3–6 business days after dispatch.
The estimated delivery time for each item is shown on the product page and at checkout. Delivery times are estimates and may be longer during peak periods or because of events outside our control.
Tracking your order
Once your order ships we email you a confirmation. You can follow it on our Track order page or under My account › Orders.
Missing, late or damaged deliveries
If your order has not arrived by the latest estimated date, or arrives damaged, contact us and we will trace it with the courier and arrange a replacement or refund under our Return & refund policy.
Contact
- Email: support@yoovic.com
- Address: Yoovic Marketplace, Mai Tower, Al Nahda 1, Dubai, United Arab Emirates
- Customer service hours: Monday to Saturday, 9:00 AM – 6:00 PM Gulf Standard Time (GST)
You can also write to us from our Contact page.